Frequently Asked Questions

Teeth Whitening

Is Smile IQ Brilliant Whitening Gel safe to use?

Yes it is. Smile IQ Brilliant Whitening Gel contains 18% Carbamide Peroxide which complies with Australian regulatory guidelines on the safety of DIY teeth whitening products for home use.

Caution should be used when using teeth whitening products and it is important to follow the directions carefully.

How long should I apply Smile IQ Brilliant Whitening Gel for?

We recommend that the Smile IQ Brilliant Whitening System is used for 30-45 minutes at a time.

How often can I use Smile IQ Brilliant Whitening Gel?

We recommend using the Smile IQ Brilliant Whitening System once a day until you have achieved your desired level of whiteness.

You can then maintain your desired shade of white by using the Smile IQ Brilliant Whitening system as required.

How should I store my Smile IQ Brilliant Whitening Gel?

Smile IQ Brilliant Whitening Gel should be stored in a cool dry place.

How white will my teeth be after using Smile IQ Brilliant Whitening Gel?

The Smile IQ Brilliant Whitening System can make teeth up to five shades whiter in only five days.

What if my Smile IQ Brilliant Whitening custom-fit trays don't fit?

As we use dental impressions created from your own teeth, it is unlikely that this situation will occur. If your Smile IQ custom-fit dental trays don’t fit when you receive them, please email us and we will work with you to solve the problem.

Can I use teeth whitening products on crowns or veneers?

Teeth whitening gels only work on natural teeth, not on artificial teeth surfaces.

Who shouldn't use teeth whitening products?

Teeth whitening is not recommended for:

  • Children under the age of 16 years
  • Pregnant women or women who are breastfeeding
  • People who have sensitive teeth and gums
  • People who are allergic to peroxide
  • People who have gum disease, exposed cavities or worn enamel
  • People who have crowns, veneers, bonding or bridges.

What are the side effects of teeth whitening?

Using custom-fit dental trays made by qualified lab technicians using teeth impressions is the best way to avoid side effects from teeth whitening.

Some people experience teeth sensitivity and this is generally caused by using too much whitening gel, by using lower quality dental trays that fit perfectly to your teeth or by using whitening products for a longer time period than recommended.

Sensitivity can also be avoided by applying re-mineralising gel after whitening treatments.

Creating Your Teeth Impressions

What should I do if my impression doesn't work?

If you follow the instructions, it is easy to create high quality teeth impressions.

For best results READ ALL OF THE INSTRUCTIONS CAREFULLY BEFORE YOU START THE PROCESS of creating your impressions.

The Smile IQ Teeth Impressions Kit contains one extra impression putty in case one is required.

Can I use the Smile IQ teeth impression kit if I have braces or a fixed plate?

No, Smile IQ Teeth Impression Kit cannot be used if you have braces or a fixed plate.

Ordering and Shipping

How much does shipping cost?

Orders over $50 in Australia – FREE SHIPPING 

Orders under $50 in Australia – $10.00 AUD flat rate

All orders in New Zealand – $14.95 AUD flat rate

All orders to the rest ofthe world – $29.95 AUD flat rate

How long does shipping take?

Orders in Australia are sent via Parcel Post and take 3-5 days.

Orders to other countries take a little longer.

What is your refund policy?

Please refer to our Section 5 of our Terms of Service.